Frequently Asked Questions

When is my sample order due to arrive?

Do you offer Interest-free credit?

How long does delivery take?

I have damaged tiles; what do I need to do?

Can I change my order?

How long does it take to get my refund?

What is a kerbside delivery?

Do I get a narrowed downtime or estimated delivery time on the day?

Can I pay using Amex?

How do I get a VAT invoice for my order?

Can you ship outside of the UK?

Do the website prices include VAT?

Can I place an order over the telephone?

Can I cancel my order?

If I provide measurements or plans, can your team calculate my area?

The tiles I have previously ordered are no longer on your website; what can I do?

Do I have to sign for my delivery?