Delivery Information
Shipping Rates
| Delivery Area | Orders Over £299 | Orders under £299 | Small Parcel Under 15KG |
|---|---|---|---|
| Most of Mainland England and Wales & South Scotland | Free | £29.99 | £11.99 |
| Scotland, Northern Ireland & select areas of England | £19.99 | £59.99 | £19.99 |
| Scottish Highlands, Off-sore & Channel Islands | Calculated at checkout | £29.99 | |
Delivery Process and Charges
Delivery Costs: Enter your postcode at checkout for accurate delivery costs and times. For a general estimate, refer to the table above. Orders are typically dispatched the same day if placed before 6 pm.
Courier Partnerships: We partner with various pallet and parcel couriers to ensure prompt delivery. Contact our customer service team for order tracking and any delivery-related issues.
Showroom Collection: For personal collection, orders must be placed directly in one of our showrooms. This option is not available for online orders. For showroom locations and more information, please visit our Showroom Page.
Order Handling
Small Orders less than 15KG: Dispatched via a 'Leave safe' parcel service, enabling convenient delivery without a signature.
Pallet Orders: Delivered via 18-tonne vehicles equipped with a tail lift, strictly to kerbside. Orders arrive palletised, and drivers are not responsible for unpacking or moving goods. The pallet will be left at the delivery location for secure storage of items. Please assess the weight of the boxes, as tiles can be heavy, and precautions may need to be taken.
Pallet Deliveries
Special Delivery Conditions
Access Restrictions: Please inform us of any property access restrictions to ensure suitable delivery arrangements can be made. This includes but is not limited to narrow or weight-restricted roads and properties situated on steep inclines or with low-hanging trees, which may pose a challenge for standard delivery methods due to health and safety precautions.
Kerbside Delivery: Delivery is strictly kerbside, to the nearest accessible location in case of obstructions or hazards like steps or uneven paths.
Delivery Contingency Plan: In the unlikely event that we are unable to deliver to your chosen address due to access or vehicle restrictions, we will make every effort to contact you at the earliest opportunity. Our team will discuss suitable alternative delivery options with you, ensuring minimal disruption and inconvenience.
Tailored Delivery Solutions: Our courier does not offer an assisted delivery service as standard. However, we are happy to look into an alternative premium service tailored to your specific needs upon request, a minimum charge of £80 plus your standard fee will apply.
Damages, Returns and Amendments
Damage Inspection: Upon delivery, inspect for damage. If present, sign as 'damaged' and photograph before unloading.
Damage Reporting: Report damages within 48 hours. We accept only one damage claim per order.
Installation and Returns: Please review your order thoroughly before installation. We cannot accept returns or claims once installation has commenced.
Order Amendments: Orders cannot be changed after dispatch. Ensure accuracy in delivery details and items before dispatch.
Cancellation and Missed Delivery Fees: A £40 fee per pallet applies for cancellations after dispatch or for refused or missed deliveries.